Complaints against the Inland Revenue

During the year ending March 2004, the Inland Revenue received 70,000 formal complaints, up from 42,000 in the preceding year, from its 60 million "customers", as the Inland Revenue likes to describe taxpayers. The majority were resolved internally, but 387 were taken up by the Adjudicator, Dame Barbara Mills, whose department handles complaints against the Inland Revenue and Customs and Excise. Of the complaints processed by the Adjudicator, 61% were decided in favour of the Inland Revenue.

The Inland Revenue's complaints procedures are set out in Code of Practice 1.

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...back to 2 July 2004


Sources:
www.gnn.gov.uk/content/detail.asp?ReleaseID=121177 www.gnn.gov.uk/imagelibrary/downloadMedia.asp?MediaDetailsID=65785 www.inlandrevenue.gov.uk/pdfs/cop1.pdf

Integration of Inland Revenue and Customs & Excise

The Chancellor of the Exchequer, in his Budget speech, announced that a new department would be formed in order to integrate the Inland Revenue and Customs and Excise. The full report on which the decision was based has been published by the Treasury. The changes proposed are expected to reduce staff numbers by 10,500 by 2008.
Source: www.hm-treasury.gov.uk/budget/...
...back to 4 April 2004

Further changes to Inland Revenue website?

The latest Inland Revenue Notes for Software Developers, Series 10 - Number 17, contains a link to a, currently, non-existent Inland Revenue web address, http://newinternet.inrev.gov.uk. Does this indicate further changes to the Inland Revenue website, or even to all of the Government websites?
...back to 19 March 2004

Electronic Business events

A series of conferences and seminars will include Inland Revenue speakers and stands at a number of locations in central England between March and October 2004.
(Source: http://www.inlandrevenue.gov.uk/ebu/ebu2.htm )
...back to 2 January 2004

Inland Revenue announces new IT partner

The new preferred supplier for the Inland Revenue's ASPIRE project over the next ten years is Cap Gemini Ernst & Young. ASPIRE is the name given to the ongoing development of the Revenue's tax and NICs systems. Between January and June 2004, there will be a transition of ongoing projects from the current suppliers, EDS and Accenture.
(Source: www.gnn.gov.uk/gnn/national.nsf/IR/...
www.inlandrevenue.gov.uk/aspire/index.htm )
...back to 12 December 2003

Inland Revenue website

The whole of the website has been redesigned and has a new "look and feel". Those who visit the site regularly, like the author, will find it confusing at first. The Sitemap is very useful. Everything is there, however, and we are assured that the majority of the bookmarked links will still work. The homepage offers dedicated sections for individuals and employees, employers, businesses and corporations, and practitioners.
(Source: www.inlandrevenue.gov.uk/news/welcome.htm )
...back to 28 November 2003

Business Economic Notes

The Revenue's internal guidance to tax inspectors, giving general background information on specific trades, is now available at www.inlandrevenue.gov.uk/bens/index.htm . There are currently notes available on 26 different trades or professions.
Payroll Briefing 18 - 28 March 2003

Child Benefit

From 1 April 2003, responsibility for the administration and payment of Child Benefit to seven million families transfers from the Department for Work and Pensions to the Inland Revenue. As a result, all queries from recipients of Child Benefit and the new tax credits will be handled by the Inland Revenue.
Payroll Briefing 18 - 28 March 2003

Corresponding with the Revenue

The Inland Revenue is seeking the views of individuals, businesses and agents who prefer to write to tax offices rather than telephone or use e-mail when they have queries or problems. The particular questions that they would like addressed are:

• What do you write to the Revenue about?
• Why do you write (rather than use other channels)?
• What would you most like to be able to do, either electronically or over the phone, that you can't do now?
• What would encourage you to write less?
• What postal contact from the Revenue could be eliminated/avoided?
• How could the effectiveness of the post channel be improved?

Comments are requested by 20 December, by e-mail to lyn.falkner@ir.gsi.gov.uk or, for those who prefer to write, to BQS Review of Contact by Post (WT), Inland Revenue, 6N, South West Wing, Bush House, Strand, London, WC2B 4RD.
Payroll Briefing 13 - 6 January 2003