The U.S. Department of Labor has announced that it has reached an agreement with wireless telecommunication services company to pay $5.1 million in back wages to 25,351 workers employed as customer service representatives.

An investigation by the department's Wage and Hour Division at a call center in Springfield, Illinois, found that customer service representatives would begin work prior to the start of their scheduled shift and, on occasion, continued to work after their shift ended. Since the time worked off-the-clock was not recorded, the employees did not receive compensation for it. After the employer was made aware of the alleged violations, it worked cooperatively with the department to come into compliance and compute the back wages at all of its call centers. The company also designed and implemented a comprehensive initiative involving employee training, time reporting and compliance review procedures throughout its call center operations to ensure continued compliance with the Fair Labor Standards Act (FLSA).

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...back to 20 January 2005


Further information:
www.dol.gov/opa/media/press/opa/OPA20050083.htm