HMRC Charter - What HMRC and its customers expect from each other

Written by Ian Congreave - Filed under: HM Revenue & Customs, Services on November 18th, 2009

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HMRC has published its non-statutory Charter, describing its role, what its customers can expect, and what HMRC expects of its customers. The rights and obligations are summarised as follows but are explained in more detail in the Charter itself:

Your rights - What you can expect from us:

Respect you
Help and support you to get things right
Treat you as honest
Treat you even-handedly
Be professional and act with integrity
Tackle people who deliberately break the rules and challenge those who bend the rules
Protect your information and respect your privacy
Accept that someone else can represent you
Do all we can to keep the cost of dealing with us as low as possible.

Your obligations - What we expect from you: