OCR invests in CS Group's CourseBooker

July 2007

OCR, one of the UK's leading providers of qualifications, has invested in CS Group's CourseBooker to better manage its operations and to offer on-line bookings and payments for its customers.

Colin Black, Head of Customer Support Operations at OCR, commented: "OCR is always striving to provide the best service to our customers and we believe that, by investing in the most customer friendly software solution - which in our sector is CourseBooker, we will be able to service our customers in the best way possible."

One of the key drivers for investment was OCR's desire to provide an on-line booking facility for its customers - centres, such as schools and colleges - to book online.

Colin Black said: "We want to make it as easy as possible for our customers to access our courses and other support products. We felt that by giving our customers the opportunity to book and make payments on-line was one way to achieve this. As we started looking at potential suppliers, we realised that, as part of the project, we also had an opportunity to improve the efficiency and effectiveness of our back end processes - so we could further enhance the way we service our customers.

"This was, in part, why we selected CS Group's CourseBooker. We felt that CourseBooker offered an end to end solution and could help us improve our back end processes and improve the management of delegate communications."

Simon Clayton, Learning Solutions Sales Director at CS Group, commented: "We are truly delighted that OCR has decided to invest in our CourseBooker solution. OCR has recognised CS Group as the market leading provider of software solutions to the Training and Education sector - thanks to applications like CourseBooker, Consensus LMS and Care Higher Education.

"As a result they know they can be confident that the investment in our CourseBooker software solution will deliver real returns on investment in three main ways:

1. by reducing the time spent on - and cost of - back office administration,
2. by developing their on-line presence and services,
3. by supporting them and giving them the appropriate tools to acheive their goal of continually improving services to their customers."

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