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WESTON, Fla., Aug. 23 - Ultimate Software, a leading provider of human resources, payroll, and workforce management solutions, announced today that Max's Restaurants is experiencing efficiencies because of UltiPro Workforce Management's manager self-service functionality, comprehensive reporting, and ease of use.
With approximately 850 employees in multiple locations, Max's Restaurants switched to UltiPro in 2004 after its HR staff realized that the restaurant needed more functionality and better customer support services than their payroll service provider was delivering. Since implementing UltiPro's manager self-service in February 2006, Greg Boro, Max's Restaurants' HR director, has found that the restaurant chain has expedited many processes, reduced the company's reliance on paper, and delivered business intelligence reports to restaurant managers over the Web.
"The more our managers use UltiPro's self-service, the more they appreciate what it can do," said Boro. "They can complete many day-to-day workforce management processes online, such as hiring, making salary increases, and submitting PTO requests, and everything can be approved online. The human resources department has cut its use of forms and paper procedures dramatically. UltiPro is making a big difference in how HR does business at Max's Restaurants."
UltiPro's workforce analytics have helped the HR group at Max's add more strategic value to the company with views of trends and employee demographics that were not available with the previous provider. For example, in general, the hospitality industry has high turnover rates, so Max's is using UltiPro to monitor workforce changes and address issues proactively rather than reactively.
"Both the human resources team and restaurant management at Max's keep a close eye on key metrics with UltiPro. HR was the first to use UltiPro's reporting, but now we have extended real-time reports to our management team in the field so they can review business intelligence about their own areas of responsibility, whenever needed," said Boro.
Boro believes that UltiPro's ease of use facilitated Max's transition to a more strategic workforce management organization. UltiPro's intuitive navigation helped HR users ramp up quickly, and they have been able to use a broad range of the system's functionality with minimal training required.
"Compared with our previous service bureau solution, we really enjoy using UltiPro. It's user-friendly, and the customer support people at Ultimate Software all seem to care about our company. We are very pleased with our decision to switch to UltiPro," said Boro.
"UltiPro's manager self-service is perfect for organizations that want to distribute responsibility, accountability, and business intelligence across their management teams. The net result is that HR has more time to devote to strategic tasks that add insights into the business, and the entire company benefits from more informed leadership," said Greg Swick, senior vice president of sales for Ultimate Software.
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