Management is Able to Focus Time on Business, Not Technology Issues

Situation: In 2004, Johnson & Hill Staffing was facing serious technology issues with its legacy staffing software that was disrupting business and reducing management's productivity. In addition, significant internal staff time was needed to deal with server or software issues -- all leading to decreased productivity. June Liberty, Director of Operations for Johnson & Hill, states "Technical problems could take four hours out of my work week when I could have been filling orders."

Solution: In 2005, Johnson & Hill went 'live' on VCG's StaffSuite® software and implemented VCG's managed services offering. With managed services, Johnson & Hill no longer had to worry about housing its server or staffing software application. VCG is responsible for maintaining both at a 24/7 monitored, multi-level physical security environment with a 99 percent uptime guarantee. With managed services, VCG ensures system security, backups, data integrity, timely staffing software updates and more, so that Johnson & Hill can focus on filling orders and landing new business.

Results: Andrea Hill, Managing Partner of Johnson & Hill, says, "That the most amazing benefit of managed services is not having to even think about technical issues with the server or software - we even take it for granted when the software enhancements are added."

Because management no longer has to spend their time putting out 'technical fires,' they have had more time to do their jobs and increase business.

"Either June or I would have to take time out from our day to fix whatever crisis was going on with our previous software," says Hill, "it was lowering both of our abilities to be productive."

VCG managed services put an end to the technical worries. It enables Johnson & Hill to operate successfully with a leaner staff thanks to StaffSuite's ability to improve staff efficiency and productivity. Further, when they decide to add more staff or branch offices to their growing operation, it will be as easy as plugging another PC into the network or Internet connection.

"Our staff's efficiency and productivity has increased so dramatically, we've been able to run a leaner operation," says Hill.

Liberty adds, "Not only do we have a leaner, more productive staff, but I no longer get pulled away from my job which is to win new business, not patch up technical problems."

As Liberty had mentioned she often took four hours from her work week to deal with technical problems and while that might not seen like a lot, within a years' time it's 208 hours of lost productivity.

Hill emphasizes, "I don't even want to know how much business we lost because we were taking care of technical issues."

We have superior software and technical support and we are poised to grow with the technology as it continually improves," says Hill.

One wonders if they might surpass their growth goal for the year.