Fully integrated front and back office software more than doubles fill rate success.

Situation:
Suburban Staffing is a full service staffing firm that provides staffing and contract services from entry-level to senior-level positions in accounting, administrative, customer service, sales, human resources, production, scientific and technical fields. With such a diverse business mix, Suburban Staffing, at the time using Allegro from Bond International/eEmpACT, needed new software to make it more responsive to customer orders.

Solution:
Suburban Staffing began a year-long search for a more efficient solution for its busy front office operations. The goal was to find software that gives Suburban a competitive advantage. After evaluating a dozen software vendors, Suburban selected VCG's StaffSuite® for a variety of reasons including its robust front office capabilities.

Peter Carlson, Vice President of Operations for Suburban Staffing, says, "We needed a strong front office functionality in our solution that mirrored the processes of our recruiters and sales team -- because those are the revenue-generating activities."

Results:
Since implementing StaffSuite, Suburban doubled its fill rate while ensuring quality placements.

"Since implementing StaffSuite, our fill rate has more than doubled," Carlson says, "StaffSuite helped us go from a 33 percent job order fill rate to a 75 percent fill rate for our contingent employees with a 99 percent customer satisfaction rate."

Tom Doane, Staffing Services Manager for Suburban Staffing, says, "The recruiters are very positive about StaffSuite. They find the software easy to use and can pull information out of the database quickly. Also, it enables seamless client management. If a recruiter is out sick, another team member can pick up the ball and close the business."

While front office functionality was the key selling point for Suburban Staffing, StaffSuite is a fully-integrated solution that provides payroll, billing and back office support as well. Seamless integration gives Suburban a competitive advantage by simplifying communication between staff, customers and resources and increasing productivity. StaffSuite also accommodates unique accounting needs that ensures accurate, timely payroll and billings.

Betty Warsen, Accounting Manager for Suburban Staffing, says, "StaffSuite's capability to perform direct deposits in multiple accounts is huge for us. Additionally, VCG support has been excellent. When you are running payroll or billing, you can't wait around for an answer."

With plans to open a new office this year and more offices in the future, Suburban Staffing is prepared for growth with StaffSuite, a scalable solution with 'anytime, anywhere' functionality.

Besides superior software functionality, Carson says, "One of the reasons we selected VCG as our business partner is because they have 30 years of experience and an incredible knowledgebase."

With 35 years in the business and counting, it's evident that Suburban Staffing knows the keys to success