VCG's StaffSuite Provides Growing Firm with Productivity Gains

Debbie's Staffing Reduces Payroll/Billing Processing Time by 75 Percent

Situation: Debbie's Staffing, a North Carolina-based staffing company with 18 offices in eight states, has rapidly expanded its operations by steadfastly focusing on 'service first.' This operating philosophy required considerable extra effort as their outdated software was no longer 'getting the job done.' For Debbie's Staffing, the answer to delivering consistently better service and building strong partnerships was a staffing software solution that would increase operational efficiencies.

Solution: After evaluating several alternatives, Debbie's Staffing implemented VCG's StaffSuite, a fully integrated staffing software solution with proven Customer Relationship Management (CRM) capabilities to automate manual processes and data handling throughout the company.

Results: "Since implementing StaffSuite, we have reduced payroll and billing processing time by 75 percent with less staff while adding new offices and nearly doubling our revenue," said Angel Lane, Vice President of Debbie's Staffing.

Besides StaffSuite's strong back office functionality, Debbie's management team was also impressed by StaffSuite's front office capabilities including its robust document management system that enables virtually any electronic document to be associated with customers, candidates or employees. This reduces or eliminates much of the 'paper trail' that can also slow service delivery effectiveness. What's more, the hundreds of customized reports that StaffSuite can deliver allows Debbie's to proactively manage its accounts and future staffing plans.

"Our customers must view us as state-of-the-art. In an increasingly competitive industry, we must be creative in providing our customers the service they demand. We are not a cookie-cutter business," said Heinz Little, President of Debbie's Staffing.

Additionally, StaffSuite and the StaffSuite WorldLink® module have helped Debbie's employees reduce the amount of data entry and administrative tasks by 60 percent. Its Web site now acts as a dynamic online job board - Debbie's Staffing coordinators can easily post jobs online in real-time, where applicants can then search and apply for them.

Little adds, "StaffSuite makes us more efficient and productive - giving us the competitive edge with our clients. Our clients judge us by our ability to deliver results and VCG understands this."

Founded by its CEO, Debbie Little, in 1986, Debbie's Staffing celebrated their 20th anniversary in 2006 and it is clear that they are on track for more success through superior service, continued market expansion and staffing software technology that supports their goals.