Case Studies

March 2004 Midland HR & Payroll Solutions - Virgin reaches record heights in payroll and HR

Overview
Founded in the 1970s as a small mail-order outlet for music, the Virgin Group has grown to become one of the most well known brand names around the globe. Virgin Megastores, one of the group's most recognisable companies, sells a broad range of entertainment products -- everything from CDs and videos to DVDs and multimedia software -- and employs over 4,000 people.

A key factor to Virgin's success is the investment it makes in its people - at Virgin, talent is empowered to flourish within the Group - and the high quality of its payroll and HR processes is a vital element of this.

Accepting the Virgin Challenge
In the autumn of 2002 Virgin Megastores began to search for a more technologically advanced and integrated HR and payroll solution, which could bring the company significant efficiency gains. The company had outsourced its payroll for the last seven years, but the solution was not fully automated and did not have the ability to integrate with HR. Virgin required an outsourcing partner whose knowledge and support would help it to achieve its business objectives of a high quality, accurate and timely payroll service, which could integrate with HR for better management information.

Virgin Megastores is a constantly changing organisation that continually adds new payrolls, and a flexible solution was vital to them moving forward. During a competitive evaluation Midland HR & Payroll Solutions was not only able to demonstrate Trent's superior technology, but also the flexibility to adapt to Virgin as the business changes and grows.

Jennie Walton, Reward Manager at Virgin Megastores, describes how MidlandHR met a tough challenge. "During the selection process we threw MidlandHR a significant challenge - to enter the 180 employees at Tower Records onto Trent and pay them all within just two weeks! MidlandHR not only accepted the challenge, they achieved it. This proof of flexibility and the speed of delivery essentially clinched the deal."

A superior service
The fully managed payroll solution enables Virgin to rely on MidlandHR's extensive expertise of the payroll market so that the company can focus on its core competencies. The solution is completely flexible - in fact Virgin has the ability to bring any aspect of payroll and HR back in-house at any point in time.

For the first time ever, Virgin Megastores can integrate its payroll and HR to access important HR information. This ability to access real-time management information was a critical objective for Virgin. With Trent, users can quickly and easily locate management reports in areas such as time and attendance or payroll costs. "With our previous supplier the system was paper based and reports were not easily located," explained Mark Fernandez, Payroll Manager at Virgin Megastores. "MidlandHR automates the process so that we can benefit from significant time and cost savings."

MidlandHR is also processing Irish payroll for Virgin. Jennie explains: "Prior to the MidlandHR solution, it was as if we operated two systems, or even two separate companies - MidlandHR's ability to process Irish payroll was therefore vital to us."

The second phase of the project, to take place in 2004, will enable Virgin to consolidate and centralise HR, benefiting from tools such as absence monitoring and manager self-service to bring even greater value to the organisation.

Going live in record time
MidlandHR and Virgin worked together to go live with a fully managed payroll service in September 2003, a month earlier than planned. Jennie comments: "The original project was to go live with 4,000 employees in four months, however the project has gone so smoothly that we have actually completed this in just three months!"

A valued partner
Virgin has been particularly impressed with the speed at which the outsourcing partnership with MidlandHR has developed. "MidlandHR is already like an extension of our own payroll department," explains Jenny. "The people are always positive and turn things around extremely quickly. We are developing a real partnership."

She continues: "It is a combination of people and product that gives us such confidence in MidlandHR. Trent is a leading edge product, which allows us to automate processes and make step changes without compromising on what we want to achieve. We have absolute confidence in MidlandHR and have no doubt whatsoever that we have made the right decision."

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March 2004 Midland HR & Payroll Solutions - Interfleet Takes Trent and Employee Self-Service Worldwide

*** "Trent enables Interfleet to collect data from across its international operations."***

Interfleet Technology (Interfleet) is a leading international railway consultancy, working with clients worldwide on rail engineering and business solutions. The organisation was created from the engineering arm of British Rail to become one of the world's first privatised rail technology consultancies. In the seven years since its inception, Interfleet has grown from a UK traction and rolling stock business to become an international player embracing infrastructure consultancy and rail business strategy.

Interfleet's client base extends throughout the international railway industry. It has six offices in three continents including Derby and London in the UK, Philadelphia in the US, and Sydney and Brisbane in Australia. To date it has undertaken assignments in 26 countries around the world.

It has recently expanded its operations in Europe with the acquisition of TrainTech Engineering AB, giving the organisation an additional 94 employees in Sweden.

HR System rolled out worldwide
Previously, Interfleet's HR information was held across 20 disparate systems, a significant proportion of which were manual - including leave administration which was entirely paper-based. As a result, the same data often needed to be entered twice into different systems, leading to a large administrative workload, and inaccuracies.

The company decided it required a new system to help bring the organisation up to speed with current developments in HR technology, and enable it to integrate all its processes into one unified solution. Interfleet needed a system that it would be able to roll-out worldwide, especially following the acquisition of TrainTech Engineering.

It looked at a number of providers and chose Trent, from Midland HR & Payroll Solutions.

Trent is Midland's industry-renown, enterprise-wide HR management & payroll solution. The system has been built on a modular basis and Interfleet is able to take Trent's HR module as a standalone unit. Trent also offers full multi-currency, multi-language, and multi-legislation capabilities which made it ideally suited to Interfleet's international business.

In addition, Interfleet was impressed with Trent's in-built reporting tool from Business Objects -- enabling complex and comprehensive reports to be compiled from an array of HR data.

Self-service enables HR to become more strategic
Above all, Trent's self-service capabilities put Midland ahead of all its competitors in the marketplace. The solution allows employees to view and update relevant details about themselves over the Web. This includes absence information such as holiday entitlement, highlighting, at-a-glance, how much holiday they have left. Staff can also update personal details, such as name and change of address, and view the record of their qualifications and details of membership of professional bodies. They are also able to search for suitable training courses and request places -- thereby taking the administrative workload away from the HR department and empowering employees.

Mark Nosworthy, Project Assistant for Trent at Interfleet, comments: "The reaction of staff to self-service technology has been fairly mixed. A number of the more mature employees are used to filling in paper-based leave sheets, so the transition to the new system may be more of a challenge for them. Younger employees are more willing to embrace new technology.

However, Interfleet is confident that self-service will be beneficial both to employees and to the company in the long-term, as it is especially easy to train staff on the technology. Trent is very simple to learn and use. It offers clear, easy to understand screen layouts, and takes full advantage of the familiar standard Windows system.

Nosworthy explains: "Trent's self-service functionality is so easy to use, that we felt staff didn't require a formal training programme. The only training we have provided is for managers using Trent's people manager module. We arranged 30-45 minute awareness sessions for managers, explaining the technology and how it would be useful. These seminars encouraged them to try out the system and they were also provided with a manual, giving details of how the solution works. We have found that these sessions have proved invaluable for everyone involved."

Trent becomes a key business system for Interfleet
Nosworthy comments: "Trent has become one of Interfleet's most important business systems. We use it to download information onto our intranet, which contains contact details, phone numbers, policies and the company handbook. You can't access the company network unless your access code matches the one on Trent.

"We use Trent's in-built workflow capabilities to monitor and maintain sickness with the appropriate authorisations. Furthermore, Trent helps us to drive staff training, by letting us know when essential refresher courses are required, such as on safety and first-aid."

Trent will be critical in helping Interfleet during its merger with TrainTech Engineering, allowing the HR department to concentrate on integrating the new employees instead of spending it on administration. Nosworthy adds: "It is important that the HR department concentrates on the business and related cultural issues that taking on a new business creates, rather than worrying about collating leave sheets. They are able to do this because of the reduction in administration that is a result of employee self-service - this in turn enables HR to be more strategic.

"Midland has been pivotal in helping us to implement Trent. By understanding our business objectives, they are able to be much more responsive to our needs. This has built our confidence in Midland, which is important especially as this is a long term relationship."

Global reporting is easier with Trent
In October 2003, Interfleet went live with employee self-service in Australia, and the company is planning to use Trent at its new Swedish offices in the near future. The implementation will be completed worldwide by the start of 2004. Nosworthy concludes: "Trent will enable us to collect data from all our international operations, so that information is consistent and reliable. We will also be able to compare HR data across countries for best practice purposes."

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March 2004 Midland HR & Payroll Solutions - Loughborough University graduates with honours thanks to MidlandHR

Loughborough University is one of the country's largest educational establishments, boasting 12,000 students and 3,000 employees, all contained within a 386-acre campus. Such a large-scale organisation demands highly complex systems in every area of its operation, and so when the University put out a tender for new HR & payroll management software, they knew they would need a product of the highest quality.

Making the choice
Loughborough's selection process was extremely thorough and after researching all the available options, they arrived at a shortlist of two companies. Their criteria for a new supplier were very specific: they wanted a firm with an established record in HR & payroll management in the Higher Education sector; they wanted a service that wouldn't involve a third party for their consultancy needs; they would prefer a UK-based supplier; and they needed someone with whom they could develop a productive long-term working relationship.

They finally settled on Midland HR & Payroll Solutions, whose powerful flagship product, Trent, along with their extensive HR and payroll experience, answered the University's needs. Val Blackett, Director of Corporate Information Services (CIS), was responsible for driving the project at Loughborough, and she explains their choice: "We were looking for a supplier with HE experience and a product which could meet both our current and future requirements and MidlandHR appeared to suit. As well as that, we had to meet the challenge of funding. The problems of lack of money within Higher Education are well documented, and we needed a highly cost-effective system, which Trent appeared to be.

Implementation
The contract was signed in May 2002, and Loughborough went through a number of parallel runs before finally going live in April 2003. The system now pays all the University's 3,000 employees, and runs three payrolls - one monthly, one four-weekly, and one 'claims'.

Val was delighted with the way the implementation went, and is keen to stress the benefits it has brought to the running of the University: "The project has been a pleasure to manage," she admits. "We are very happy with the choice we made and the relationship we have built with MidlandHR."

Unification
Val goes on: "Because payroll and HR used to be managed on separate systems, a whole raft of administrative duties were called for. Codes and processes were different for each, and the associated logistical problems of that were many."

Once Trent was in place however, the running of both disciplines was entirely standardised. Val rates this unification as perhaps its greatest benefit. "Two systems have merged into one," she explains.

"With the new system in place, staff can be better deployed. The HR department can look at far more strategic issues to deal with the University's human resources policies, rather than spend their time on admin."

Universal approval
Praise has come from other quarters too. The University's Bursar has noticed a distinct improvement in the accessibility of information since Trent has come in: "I know we're doing something right when the Bursar tells me that he's very pleased because he can now get better information thanks to Trent, and that he can get it more quickly."

A partnership for the future
The next stage for Loughborough is to open up the system to the whole University and that is what is planned for 2003-2004. Val comments: "We are pleased we chose MidlandHR and Trent. Whilst no product delivers everything specifically that a customer would wish, and there are always at least minor misunderstandings regarding requirements and available facilities, we feel that MidlandHR have worked with us to achieve our objectives. We have built a partnership that we look forward to further developing as we incorporate additional modules and roll out facilities to the whole University."

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July 2003 Midland HR & Payroll Solutions - Birmingham City Council

Birmingham City Council streamlines its HR & Payroll function - thanks to Midland's Millennium software
An introduction to Birmingham
Birmingham City Council is the largest local authority in England. With 54,000 employees, it looks after the social care, welfare, education, leisure and transport needs of around one million people living and working in the city and its suburbs.

The challenges facing such a large organisation are immense. The city is rightly proud of its dynamic business life, its world class cultural scene, its major exhibitions and its attractive mix of shopping and nightlife, and all these depend on the infrastructure that the council supports.

Birmingham selects Midland for local Government excellence
When the council put out an invitation to tender for a computer system to run its HR & Payroll function, it needed a company that was able to deal with the complexities of local Government. The council has employees in almost every field, from teaching to refuse collection, from engineering to cleaning, and the implications of managing that workforce are far-reaching.

Diane Batchelor, Project Manager at Birmingham City Council, recalls that, "From a list of five companies who requested to tender for the system two companies were short listed, one of which was Midland. Midland won the contract because their solution most closely met the Council's requirements at the most cost effective price.

"Local Government employment terms and conditions, particularly in an authority the size of Birmingham, are quite complex, but Midland's solution could manage this complexity and it was this fact which gave them the edge," she explains. "Midland could offer solutions that handled the many thousands of multiple contracts that are in place in Birmingham City Council."

Millennium boosts training
The training module, which is an integral part of the Millennium package, has been significantly enhanced by the City Council working with Midland consultants. They have tailored it to meet the authority's requirements, and it now deals with the many types of training courses being run by the City Council each year, including non-course training, such as on-the-job training and shadowing.

The module not only records the training completed by the council's many employees but it also handles the administration of the training courses. The management of waiting lists, location of the courses, special needs of delegates, the bulk production and the recording of letters are all easy to manage thanks to the unique Millennium module. They have developed the module to enable Learning In a Non Course Situation (LINCS) to be recorded, and there is a further facility to record individual modules of courses. Even when external delegates are involved, their details can be held on the system, including invoice information.

A revolution in payroll management
And so overall, what are the main advantages that Birmingham City Council has gained from the introduction of Millennium? Diane has no doubts: the unification of the personnel and payroll functions, and the ability to backdate pay changes.

"Previously our personnel systems and payroll system were not integrated," she explains. "Our personnel departments had to enter data into at least two systems to record personnel information and to pay our employees, so there was dual input. Immediately with the introduction of Millennium employee details only had to be inputted once, making it easier for personnel staff to manage their data."

As for the future, the City Council is looking towards the obvious benefits of employee self service, whereby staff can manage and monitor their own personal details. "Self-Service is being rolled out to managers to give them access to their staff's records, this will cut down paper work. It's all about giving more control to managers, and that's what Millennium is doing."

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October 2003 Midland HR & Payroll Solutions - Hammersmith and Fulham Borough Council

Hammersmith and Fulham Borough Council aim for HR & Payroll 'excellence' with Trent from MidlandHR.
Overview
The London Borough of Hammersmith & Fulham lies to the west of central London, and its council is responsible for over 200,000 residents reflecting many nationalities. The Council was successfully assessed as 'excellent' in serving its local people, by the Audit commission in 2002, and is one of only 22 local authorities in England to have achieved this top performance rating in the independent assessment of the overall performance of English councils.

The Council's HR & payroll department is responsible for the needs of around 7000 staff -- 70% full-time and 30% part-time -- and 3000 pensioners.

The challenge
In Autumn 2000, Hammersmith and Fulham Council decided it needed to reconsider how to best manage its HR & Payroll processes. At the time, it used two separate HR and payroll systems, which were particularly time inefficient due to duplication of data. A further problem was that users often found it difficult, and complicated, to produce reports for internal analysis.

Following an in-depth review of these management processes, the Council decided to integrate HR & Payroll -- delivering increased functionality and moving its HR & Payroll department firmly into the 21st Century.

The solution
The Council short listed four suppliers and undertook a detailed programme of evaluation before choosing Trent from Midland HR & Payroll Solutions (MidlandHR).

David Coates, Payroll & Pensions Manager, Hammersmith & Fulham Council, comments: "We chose MidlandHR for a number of reasons, amongst which was the strength of their product and their financial stability.

David Coates continues: "Trent is a system for the modern age, and met our criteria for functionality including web-services, a web-recruitment module, and the ability to calculate pay without having to run the whole payroll - which is extremely useful. Finally, following detailed comparisons to the other short-listed products, we found that Trent represented the best value for money and these days "Best Value" is a must for local authorities."

Following the decision to work with MidlandHR, one of Hammersmith and Fulham Council's immediate challenges was to move 10,000 staff onto the new payroll system. It began by transferring 150 people from its Finance Department onto the new system in February 2003, quickly followed by other council departments, including Environment, Policy & Administration and the Managing Directors, in April of the same year.

The implementation of Trent payroll is going smoothly, and currently five out of eight of the Council's departments are being paid using the new system, covering both payroll and HR records. The aim is that implementation of Trent will be completed by 31st March 2004.

Longer-term objectives will include an assessment of other potential benefits such as Trent's manager self-service, absence management and web-recruitment modules.

The results
David Coates comments: "MidlandHR's consultants have been on hand to support us throughout the implementation. As a result Trent is being implemented successfully and users of the solution can be confident that it delivers. It has also enabled us to make the move to the new system as seamless as possible."

Already the council is starting to see benefits from using Trent. The solution is easier to use than previous systems, and this is helped by Trent's Windows based interface. The system's lay out means that it is simple to understand where information is held, and this saves a lot of staff time which can be better used elsewhere.

Multiple Employments and Retrospection
Another area where Trent provides significant benefits is in the area of multiple employments. The Council estimates that 5 per cent of its employees have more than one job. For example, someone who works in a school as a mid-day supervisor may also work in the morning as a cleaner and then as a primary helper. These positions have varying pay calculations. Trent will help the Council by ensuring that employees who hold multiple contracts can be paid with aggregation of statutory elements. This is a significant help when calculating payroll. Retrospection is another major benefit of Trent ensuring that backdated pay awards are costed correctly taking into account all the changes.

Another benefit of the system is that users are now able to run local reports such as starters and leavers, and in the future the Council will also be able to use Trent to produce sickness and increment reports.

Hammersmith and Fulham Council expect to see long-term benefits from the new system. David Coates concludes: "We are already starting to see subtle changes in the management of our HR & Payroll function. For example, Trent has ensured that the way we set up starters is more efficient, and workflow now helps users view tasks on their PC's - helping to limit any potential mistakes. In addition, Web-recruitment will allow job applicants to send their application forms electronically to the Council and will potentially improve the management of the recruitment function. We expect Trent to bring real benefits to the HR & Payroll function as the system is implemented over the next few years."

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August 2003 E K Williams makes significant efficiencies with Hewitt Cyborg Ltd

E K Williams (EKW) is part of a worldwide franchised organisation providing Accountancy Products and associated Business Services to retail organisations, and through Austins to the hospitality sector. Its mission is to maximise profitability and efficiency for its customers, enabling their companies to achieve goals that would otherwise be unattainable.

One of the many services provided by EKW and Austins is a specialist payroll bureau providing their customers with the information and reporting to give them tight management. This service is based on the Hewitt Cyborg payroll.

A complex requirement
Several high street names use the service under a franchise agreement. EKW has an arrangement with the head office company to supply a service to the franchisees. EKW runs payrolls for over 1,900 sites with over 13,000 live employees, most of these weekly. It has Service Level Agreements whereby they supply payslips, reports and PAYE returns within 24 hours of receiving wage and hours details. EKW will also make payments to the Inland Revenue on behalf of the client, if required. Not only is the volume of transactions high, but due to the nature of the underlying businesses, turnover of staff is high, so EKW carries history on over 35,000 employees. An ideal challenge for Hewitt Cyborg Ltd.

The Challenge
When Andrew McNicholas joined as Payroll Manager in April 2002 he found that due to various circumstances with the supplier, the knowledge of the Hewitt Cyborg system required to carry out such a massive payroll operation had been lost. Convinced that the system was not up to the job, EKW were just starting to look for a new supplier when they received a letter from CSI Product Group, announcing that a new Hewitt Cyborg subsidiary that had just set up in the UK. A meeting was arranged with a Hewitt Cyborg expert to discuss EKW's future use of the system. Within the first five minutes of the meeting it was established that EKW had not been getting the best out of the system. Subsequently a day's consultancy was arranged in the form of a workshop to give power coaching to the main users of the system.

Dramatic results from Power Coaching
As a result of that day, Andrew was able to design a screen to log all client enquiries, linked to their respective payroll, so that a history could be kept and easily referred to. Previously this had been done on paper, with the resultant confusing paper trail. Now when a client calls in to see how their query is progressing any member of the help desk team can see instantly. This has enabled the department to identify trends, for instance, one client had problems with post going astray. This was referred to the Royal Mail to investigate, and the problem with delivery was solved.

For this enhancement alone figures show an impressive increase in productivity.

Also, as a result of that one day, EKW were able to use the import facility. Now it takes them just 20 minutes to run their "Pay the Same" service, which is where if there are no changes employees are paid the same as the last time. This services used to take half a day every week, but has been cut dramatically by fully automating the input.

Since then, Andrew has attended several WebEx training courses and picked up even more invaluable tips on getting the Hewitt Cyborg payroll to do exactly what he wants it to. EKW has now upgraded to the latest version of the software and has used Automated Events to chase missing details. For instance, if an employee has a temporary NI number, now a letter is printed automatically with the payroll to remind the client to get the correct number. Previously the department only had time to undertake this exercise on an annual basis. Now it happens all the time without them having to even think about it. Again, having the correct NI details saves a lot of time.

Plans
The company is now starting to look at introducing EDI with the Inland Revenue. With the high numbers of employees that it processes, the potential benefits are huge. Not only will EKW be able to send returns to the Revenue, but they will also be able to receive information back. This means that tax codes will no longer need to be re-keyed, but will be fed straight into the system.

Another planned development is integration with their own product MINT which provides management information to retail customers. It takes information directly from the EPOS system into back office systems. Each night the data is transferred to MINT. If any employee has been paid by the client, the whole transaction has been to re-keyed manually in the Hewitt Cyborg system. By integrating MINT with Hewitt Cyborg, employee hours could be fed straight into the payroll system.

Support
When asked about the support received Andrew is enthusiastic. "CSI really understand our business needs. They understand that our business is not like a normal payroll department. The depth of knowledge of the product has meant that with coaching we have been able to take significant strides forward in our use of the system." He continued, "The Helpdesk has been fantastic, and the new Internet call logging facility is extremely effective. We usually get a call within a couple of hours of sending the email."

In summary
Andrew commented, "When I first joined E K Williams I had no idea that the Hewitt Cyborg system was so powerful and flexible. It can do a lot more than we ever imagined possible. By applying knowledge gained during just one days consultancy we have been able to realise significant increases in productivity, and it has opened our eyes a whole host of opportunities to make our lives easier and deliver a better service to our customers."

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August 2003 Keelan Westall takes control of its payroll with RW Bureau

Commercial property insurance broker Keelan Westall has been trading for 27 years and is one of the UK's top 100 brokers. Based in Bordon in Hampshire it has over 100 employees. Until recently it used a full bureau service to pay the staff, but the requirement for improved control meant that the company needed to look for an alternative solution.

Karen Whitney, management accounts assistant, who is responsible for the company's payroll explained, "We wanted to upgrade our level of service, thereby increasing reliability in this specialist area. As the company was expanding we decided we needed to take more control of our payroll, but without a payroll specialist in-house, we would still need the support of a bureau type service."

Powerful yet easy to use
Keelan Westall evaluated many payroll services from full bureau to processing only - in fact everything short of taking the payroll fully in-house. RW Bureau was chosen because it offered the type of flexible service required, had all the functionality needed and was easy to use.

RW Bureau front-end software is installed at Keelan Westall. Karen inputs all the payroll data which is transmitted to Rutherford Webb via email. RW Bureau does all the calculations for tax and national insurance. The figures are then sent back for Karen to check. Once the figures have been signed off, the payroll is run by RW Bureau who print the payslips, any P45s or other forms that are required, and organise the BACS payments. Although RW Bureau do not currently make payments to the Inland Revenue (IR) on the company's behalf, they do complete all the calculations so that Karen knows how much to make the cheque out for. When the time comes for the company to send information and payments electronically to the IR, RW Bureau are already set up to take over.

More control
Even though Keelan Westall has taken payroll input back in-house, RW Bureau is so much easier to use, quicker and the system better arranged that it takes the same amount of time as the company's previous system. Karen explains, "Our payroll is fairly straightforward because everyone is on a salary. We simply let RW Bureau know of any changes from one month to the next. This cuts down on potential errors and the amount of checking required before running the payroll. This makes things quicker, and yet gives us more control because we are inputting the data."

Karen prints the pre-payrun reports she needs from her desktop, but all other reports are printed by RW Bureau and couriered to the company along with the staff payslips.

Guaranteed legislative compliance made easy
RW Bureau ensures that all payroll legislation is automatically complied with, which is important because there are hefty fines for non-compliance. Karen explains, "System changes due to legislation are supplied in CD format. Step by step guidance is provided on-screen, so they are easy to install. Smaller enhancements or system updates are downloaded from the Internet, if they apply to us. Again this has been very easy to do."

Business Benefits
Keelan Westall's main line of business is commercial property insurance with some peripheral services. Each department is a cost centre, and using RW Bureau they are now able to allocate employee costs to each department saving the accounts team a lot of time.

With RW Bureau Keelan Westall is able to send figures for the payrun much later than with its previous bureau supplier where it had to have the payroll completed a week before payday. Now just three days are required for the BACS processing. Employees like this because it means that they have longer to get their overtime claims to accounts.

A helping hand
As well as choosing RW Bureau for its ease of use, Keelan Westall also liked the support desk operation. Karen is able to call the desk whenever she needs help with setting up something new on the front-end system. Karen says, "We had training when we first installed the system, but some things occur infrequently and it can be difficult to remember how to deal with them." She continues, "The RW Bureau helpdesk has been very supportive. If I have made changes to the system the bureau staff are always happy to check them. This added support has made our transition from full bureau to front-end bureau very smooth and stress free and enabled us to meet our objectives of taking more control of our payroll."

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